Frequently Asked Questions
Welcome to The Change Companies online store! As we continue to make changes and update our eCommerce platform, we invite you to explore a few troubleshooting and helpful tips. Get started by watching our onboarding video:
- Who can I contact for additional support with my quote, account, and order?
- Why do I need to create an account?
- Do I need a password to access my account?
- What does the “request a sample” button do when I look at a product?
- What happens when I create a quote?
- Why can I only request a quote? Checkout is not available.
- I'm tax-exempt, how can I ensure this is captured in my order?
- Does The Change Companies review my orders?
- I didn't receive my quote/order/status/login information—what should I do?
- Can I edit my company or location name?
- How can I update my shipping location?
- How do I ship to multiple locations?
- What is your refund policy?
Who can I contact for additional support with my quote, account, and order?
Contact Account Services using the form at changecompanies.net/contact or call us at 888-889-8866 to get help with your online experience.
Why do I need to create an account?
Creating an account allows you to personalize your store experience and accelerate repeat/future orders. Whoever is in charge of procurement at your location should set up the account and selectively provide access to fellow team members who should also have authority over procurement. If you have previously interacted with The Change Companies, you can auto-login to your account using the email address that we have on file for you.
Do I need a password to access my account?
You do not! Your email serves as your 2-factor identification system and login. If you get logged out, the system will trigger an email to you that uses a unique, six-digit combination to verify your identity.
What does the “request a sample” button do when I look at a product?
If you “look inside” one of our Interactive Journaling® curricula, you’ll see a button labeled “request a sample.” By completing the form behind this button, you’ll be contacting your Regional Director to help you sample this product in the way you both agree is best: a guided demo, a physical copy or a virtual copy.
What happens when I create a quote?
When you create a quote, we’ll send you an email detailing each product in your cart, its pricing, and the next steps to modify or fulfill your order.
Why can I only request a quote? Checkout is not available.
You will not be able to place an order (checkout) if you are not associated with a company or if different email that the one which is associated with your company was used to log in. Please login using your company-associated email.
I'm tax-exempt, how can I ensure this is captured in my order?
If you are an existing customer, we’ve already noted tax-exempt status with your account. New customers will need to create an account, which will allow us to mark you as tax-exempt if applicable. You do not need to upload any documentation regarding your tax-exempt status.
Does The Change Companies review my orders?
We always review orders before processing payment to ensure any recommended/connected products were not missed. For example, many new customers may not realize that our curricula include both participant journals and facilitator guides; accordingly, if you select only to purchase a set of participant journals but not facilitator guides, we’ll flag your order and reach out to you to ensure you selected what you intended.
I didn't receive my quote/order/status/login information—what should I do?
Please reach out to firstname.lastname@example.org to have your information resent to you. We recommend also adding this email to your address book to ensure the deliverability of future communication.
Can I edit my company or location name?
Unfortunately, this is a limitation of the online platform at this time. We are working hard to enable this feature for you soon. Please contact us at email@example.com with the information you’d like to update.
How can I update my shipping location?
How do I ship to multiple locations?
When shipping items to multiple locations, please create a cart and complete checkout with the shipping details for each destination. If you need these orders to be billed as a single order please contact us at firstname.lastname@example.org once you have submitted your orders.